Refund policy

I want you to be happy with what you pay for. This page says when I'll refund you and how to ask.

Scores, books and courses

You get these the moment you pay, so I can't take them back once you've downloaded or opened them. Because of that, I don't refund a change of mind after delivery.

I will fix the problem or refund you in full if:

• the file is damaged or won't open, and I can't fix it within 7 days
• you were sent the wrong file
• you were charged twice for the same thing
• what you received is not what the product page described

Ask within 7 days of buying. Email hello@tundegodfrey.com with your name, the email you used to buy, what you bought and what went wrong. These purchases are made on Selar, so refunds go back through Selar to the way you paid. How long it takes to show up depends on Selar and your bank. Selar may also have its own buyer terms, which sit alongside this page.

Services

Before I start. If you cancel before I've begun any work, you get back everything you've paid.

After I've started. If you cancel part of the way through, I'll refund the part of the work not yet done and keep payment for what I've already delivered or have clearly started. I'll work out the split fairly against the quote we agreed and show you how I got there.

If I can't deliver. If I can't deliver what we agreed, you get a full refund for the part I didn't deliver.

Changes are not refunds. Every service includes the rounds of changes written in its listing. If you want something different from what we agreed in the quote, that's a new quote, not a reason for a refund. If the finished work doesn't match the quote, though, I'll put it right first, and refund you if I can't.

Booked sessions. For coaching, media training and other sessions booked for a date, tell me at least 48 hours ahead and I'll move it at no cost. With less notice I may not be able to refund the session, but I'll try to reschedule it once.

How to ask

Email hello@tundegodfrey.com and tell me what you ordered, when, and what went wrong. I'll reply within 3 working days. If we agree you should be refunded, I'll send it back the same way you paid, as soon as the payment service allows.

Your legal rights

This policy sits alongside your rights under Nigerian consumer law and any law that applies where you live. It doesn't take those away.